Refund policy

We want you to be happy with your purchase! Please note that we do not offer monetary refunds. All approved returns are processed for exchange or store credit only.

Eligibility and Timeframe

• 15-Day Window: You have 15 days from the day you receive your order to request an exchange or store credit.
• Item Condition: The item must be unworn, unused, unwashed, undamaged, and in the same condition you received it.
• Required: You must have the original receipt or proof of purchase.

How to Initiate a Return

The process is simple: Just contact us!

• Email Us: To start the process, email us immediately at hello@soxto.com.
• We Send Instructions: If your return is approved, we will send you detailed instructions on where and how to send your package, including any necessary authorization.
• Important: Do not send items back without contacting us first, or we cannot accept the return.

Damaged or Incorrect Items

• Please inspect your order immediately upon arrival.
• If your item is defective, damaged, or you received the wrong product, contact us right away at hello@soxto.com so we can evaluate the issue and fix it promptly.

Exchanges

• The quickest way to exchange an item is to follow the return process above, and once your return is approved, place a separate order for the new item you want.

Questions?

• For any questions about returns or exchanges, please email us directly: hello@soxto.com