Everything you need to know about ordering from Soxto. Can't find your answer? Message us on WhatsApp and we'll get back to you within 24 business hours.

Sizing

How do I find my sock size?

Every product page has a Size Guide link. Sizes follow EU shoe sizes. For casual socks, women's fit 37–40 and men's come in 39–42 and 43–46. Sports and formal socks come in narrower size bands for a closer fit. Check the guide on the product you're buying, since fits differ by style.

I'm between two sizes. Which should I pick?

Go with the larger size for sports and ankle socks, especially if you have a wide foot. For formal socks, choose your exact shoe size — mercerized cotton is designed to sit smooth and close.

Do you have kids' socks?

Yes. Our kids' range includes short, quarter and casual styles. See the Kids collection.

Materials & Care

What are Soxto socks made of?

It depends on the style. Our casual socks are 85% cotton, 12% polyamide and 3% elastane — soft, breathable and stretchy. Our formal line uses mercerized cotton for a smooth, refined finish. The exact composition is listed on every product page.

What is mercerized cotton?

It's cotton treated to make the fibers stronger, smoother and slightly lustrous. The result is a dress sock that looks sharper, holds its color longer and resists pilling.

How should I wash my socks?

Turn them inside out, wash at 30°C with similar colors, and skip the fabric softener. Air-dry when you can — high dryer heat wears out the elastic faster.

Are your grip socks good for Pilates and yoga?

Yes. Our Pilates/Yoga socks have a silicone grip sole that keeps you stable on the mat and reformer. Many studios require grip socks for hygiene and safety.

Orders & Delivery

Do you deliver everywhere in Lebanon?

Yes, we deliver nationwide across Lebanon.

How long does delivery take?

Orders are processed within 2 business days, and delivery takes 3 to 5 business days depending on your area. We don't process or deliver on weekends or public holidays.

How much is delivery?

Delivery is free on orders over $40. Orders under $40 have a $4 delivery fee.

How do I track my order?

Once your order ships, you'll receive an email with your delivery details and tracking information.

Do packs save me money?

Yes. Packs save you up to 20% compared with buying single pairs.

Exchanges & Returns

Can I exchange my socks?

Yes. You have 15 days from the day you receive your order to request an exchange or store credit. Items must be unworn, unwashed and in their original condition, with proof of purchase.

Do you offer refunds?

We don't offer cash refunds. Approved returns are processed as an exchange or store credit.

How do I start an exchange?

Contact us through the Contact page or on WhatsApp with your order number, and we'll guide you through it.